Generally you can expect the same experience at all best buys and they are all nice so they get a 5 star. The associates that I ran into were all very good with their customer service and I had no issues when I came to return a smart light that unfortunately didn't work with my router.
Bought a router. Was told Best Buy's affiliated tech team would make in-house installation within two (2) days. A week and a half later, they finally phoned me. Horrible, crazy place. No coordination of staff and "service." Avoid Best Buy like the plague. A nightmare. BTW, we live only a mile from the Pleasant Hill "Best Buy."
Frustrated. I needed a new printer so I went to Best Buy. A sales person from Canon was helping in the printer section. She was extremely helpful and pleasant. Of course she was trying to see me a Canon, but helped me look at the Epson & HP. We discussed what I was looking for in a printer. The Canon was did not have what I needed. She did tell me that I could get a discount on my old printer if I brought it in . I decided to decide online exactly what printer I wanted with the information she had helped me with. The next day I returned to the store to look for the printer I I wanted. When I finally found a clerk to help and asked for a specific printer he told me they didn't have one. I informed him that the pleasant Hill Website said they did. He finally found a computer that worked and said yes they had two. He had to get a ladder to get it. I asked a question about one thing, he had no idea. I went to my car to get my computer to recycle and he took my new computer to the costumer service counter which had a very long line. When the clerk started to ring it up, he said there was no discount because it was an Epson that I was buying. Once again I referred to what I had read on line, and was told I was wrong. He finally got another clerk, who at least listened to me but told me I must be mistaken. He finally found what I had been talking about and gave me the $150 discount. Recycle discount $100 + the sale discount of $50. I am glad I had done my homework, or I would have left the store with nothing. So thanks to the Canon Rep and my ability to search the web. The store was crowded, not so much with people as it was with boxes in the aisles. Yes I realize that Black Friday is in a few days. Now I remember why the local stores are going out of business. Knowledgeable, friendly clerks are hard to find.
Rich in choices, but not that easy to return even not your fault. I purchased a headset here around a month ago, pretty good brand. Not working a few days ago. No sound, no any damage of any kind. But they can only return to a gift card, not back to my credit card.
The Pleasant Hill Best Buy is the worst one ever. Attempted to get Geek Squad assistance and explained to them my tech situation, but they told me to call the Geek Squad phone, which they provided to me. They did not want to assist in the moment, which I can understand, but still don't sent in the wrong direction. They guaranteed my computer issue with Office 365 would be solved quick and efficiently over the phone. So I did as they said and after over and hour and 3 transfers on the phone, the person assisting me just hung-up. Thankfully even though the person who helped me did not recommend it I set up a Geek Squad Appointment at another Best Buy. I went to the Dublin Best Buy and I was told by there Geek Squad that the Pleasant Hill Geek Squad, should not have given me that number because that would have fixed nothing. Whoever provided that phone number at Pleasant Hill is giving false information. That phone number he gave me was a joke and led me down a rabbit hole. Dublin Best Buy was great the solved my computer issue and were patient.
Best Buy is a US Electronics Store based in Pleasant Hill, California. Best Buy is located at 3260 Buskirk Ave, Pleasant Hill, CA 94523, USA.
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