No pressure to buy. Joanne was very helpful.
very friendly, got a new chair, though getting that chair to this location is $50+, only way to get out of paying that is to drive all the way to San Jose. also they don't seem to check the furniture before giving it to you when they get their deliveries. the first chair we were given was broken so we had to return that one and then wait an entire WEEK for a new one with nothing for the inconvience, not even a I'm so sorry this happened. getting deliveries only one day a week is not fair to the people who this happens to. luckily nothing was wrong with this new chair and we absolutely love it. though it would have been nice if they could help getting the chair into your car which they DO NOT do. they won't even touch your chair or whatever it is being gotten.
We worked directly with the store manager who promised us that everything would be perfect, but that didn't turn out to be the case. She was great at making empty sales promises and she's been in the business at that store for over 30 years.
I honestly don't understand all of the very negative reviews. We had a wonderful experience, beginning to end. On Labor Day weekend we went into the store to buy 2 La-Z-boy chairs. We were greeted by Joann, who showed us a number of chairs that she thought would work for us. We were then left to try chairs for as long as we wanted. We had many questions, which were answered quickly and professionally. We were under absolutely no pressure to buy. The store arranged for the chairs to be delivered at the earliest mutually convenient day. Then, after sitting in "my" chair for 2 days,I realized that the discomfort I was feeling was due to a problem with the padding in the seat. I telephoned the store, and wonderful Karen arranged a replacement chair for me to be delivered two days later at no charge. And now - ah - complete comfort. Thank you, La-Z-boy Pleasant Hill.
The furniture you receive is nowhere near the quality, fit and finish you see in the showroom. And once it's in your house, good luck getting them to do anything about it.
Horrible Service. f you are in the market for reclining chairs DO NOT stop here. If I could give ZERO stars I would.
We bought two designer chairs. Upon delivery, we immediately noticed that the legs were scratched and that the quality of the workmanship was sub-par - parts were not aligned, and overall it just did not have the quality that drew me in when I looked at the chairs in the store. I immediately went in and spoke to the manager - she made lots of promises - "I'll get a tech out right away to address this" etc. We're now 6 WEEKS out and still have scratched legs and sub-par furniture that we paid full price for.
Bottom line is, this place specializes in bait-and-switch, takes advantage of your desire to buy "made in the USA" and then sticks you with poor quality merchandise that they don't stand by.
We used to love their stuff. We bought a couch 15 years ago that is still going strong. Well built, good leather. We bought a chair about 6 years ago, and the fabric wore out. We replaced it this year with 2 chairs that just aren't up to the old standard. The leather's thin, the fabric is cheap,b and they both creak when they rock. So we won't be back. To top it all off, there was a sales woman there we really liked who was apparently fired, and replaced with a used car salesman type. Too bad.
La Z Boy Furniture Galleries is a US Furniture Store based in Pleasant Hill, California. La Z Boy Furniture Galleries is located at 626 Contra Costa Blvd, Pleasant Hill, CA 94523, USA.
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